Donation Delivery Policy

Effective Date: 10 July 2025

1. Donations made to PayPal Giving Fund
All donations made through PayPal Giving Fund Services are made to PayPal Giving Fund Australia, a Public Ancillary Fund (ABN 65 106 950 945) (“PayPal Giving Fund”, “we” or “us”) registered with the Australian Charities and Not-for profits Commission and endorsed by the Australian Taxation Office as a deductible gift recipient, with each donor recommending a beneficiary to which the donor wishes the funds to be granted.
PayPal Giving Fund reviews all such recommendations under the terms set forth in the Donor Terms of Service. By using the PayPal Giving Fund, Donors acknowledge that their donations will be granted to recommended beneficiaries pursuant to the Donor Terms of Service.
Donors will receive a receipt of donation from PayPal Giving Fund marking the date that the donation was made to PayPal Giving Fund.
All grants made by PayPal Giving Fund are effected in a manner that is consistent with our policies and applicable laws and regulations.
2. Charities with PayPal accounts
PayPal Giving Fund grants donated funds to Eligible Charities with active PayPal accounts on a monthly basis via PayPal, typically 15 to 45 days after PayPal Giving Fund’s receipt of funds.
3. Charities without PayPal accounts
Donors can recommend that we grant the funds they donate to Eligible Charities that do not have active PayPal accounts (“Unenrolled Charities”). We receive information about Unenrolled Charities from the Australian Charities and Not-for-profits Commission (“ACNC”) database, Office of the Registrar of Indigenous corporations (“ORIC”) and, the Australian Business Register.
We will grant funds to an Unenrolled Charity if we have:
  1. Confirmed the charity complies with the requirements of our Charity Certification Policy; and
  2. Verified the charity's identity and conducted an appropriate level of due diligence into the charity, its officers and directors to confirm that it does not promote hate, violence, racial intolerance, and does not engage in money laundering or other illegal activities.
We will first notify an Unenrolled Charity about PayPal Giving Fund’s intent to grant it funds approximately one month after donors have recommended a charity to support, and we will invite the charity to open a PayPal account, enabling it to receive funds via PayPal and access details of its donors. We will make multiple subsequent attempts to contact the Unenrolled Charity, via email, letter and, in some cases, phone.
If a charity does not open a PayPal account or have an active PayPal account, we endeavour to deliver the grant funds by other appropriate means, including via cheque, typically within 90 days from the date of the donation. If we are unable to pay the charity by cheque, we may, at our discretion, reassign funds in the manner described below.
4. Expediting payments in response to disasters
In response to natural disasters, humanitarian crises or other events requiring urgent action, PayPal Giving Fund may accelerate the payment of grants to charities providing relief and recovery work to help enable access to funds as soon as they are needed. However, we aim only to grant funds to charities that meet the requirements of our Charity Certification Policy, and certain checks we carry out to protect donated funds are mandated by regulations and take time to complete.
5. Grants from cancelled donations
Donations to PayPal Giving Fund are final and irrevocable gifts, and refunds are only granted in exceptional circumstances, in accordance with our Donation Refund Policy. In cases where donations are refunded or cancelled after funds have been granted to the recommended charity, PayPal Giving Fund may elect to offset a future grant rather than requesting that the charity return the funds already granted.
6. Reassignment of certain donations
While we take all reasonable steps to grant donated funds according to the donor's recommendation, PayPal Giving Fund retains exclusive control over all donations. In the rare cases when a charity fails to meet the terms of our Charity Certification Policy and/or fails to meet PayPal Giving Fund's due diligence standards as described above for receipt of a donation at any time, we reserve the right to reassign funds to another charitable organisation of our choice. We may also reassign donations in the event we are unable to distribute the funds successfully (e.g., the charity fails to cash the cheque(s) we send).
In the rare cases when PayPal Giving Fund reassigns funds, we will (whenever possible) ask the donor to recommend another charity from the PayPal Giving Fund Directory to benefit from the donation. If PayPal Giving Fund is unable to reach the donor, or the donor does not respond, PayPal Giving Fund will try to grant the funds to a charity that operates in a similar cause area to the charity originally recommended by the donor. Where the cause area is unlikely to reflect the donor’s original intent, we will instead grant the funds to a charity with a broad humanitarian mission.
In selecting charities to benefit from such grants, we generally choose Eligible Charities with active PayPal accounts to enable efficient, secure and cost-effective delivery. For example, if we are unable to make a grant to an unenrolled local organisation providing education services, we would typically reassign the funds to a PayPal Giving Fund Eligible Charity with an active PayPal account providing education services.