Withdrawal Policy

Right of Withdrawal

You can withdraw your contractual declaration within 14 days without giving reasons by means of a clear declaration. The period begins after conclusion of the contract and after you have received the contractual provisions, including the general terms and conditions and all the information listed below under Section 2, on a durable medium (e.g. letter, fax, e-mail). To meet the withdrawal deadline, it is sufficient to send the withdrawal declaration in good time if the declaration is made on a durable medium. The withdrawal declaration is to be sent to:

PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxemburg or per E-Mail: [email protected] or per Fax: +352 26639250.

Information required for the Start of the Withdrawal period

The information referred to in the second sentence of Section 1 shall include the following:

General information:

1. the existence or non-existence of a right of withdrawal as well as the conditions, details of the exercise, in particular the name and address of the person to whom the withdrawal is to be declared, and the legal consequences of the withdrawal, including information on the amount which the consumer must pay for the service provided in the event of withdrawal, insofar as the consumer is obliged to pay compensation for lost value (underlying provision: Section 357b of the German Civil Code);
2. the Member States of the European Union whose law the payment service provider uses as a basis for establishing relations with the consumer prior to the conclusion of the contract;
3. Details regarding payment and fulfillment;

Information on the provision of payment services:

4. On the payment service provider
1. a) the name and summonable address of its head office and any other addresses, including e-mail address, relevant for communication with the payment service provider;
2. b) the supervisory authorities responsible for the payment service provider and the register kept by the Federal Financial Supervisory Authority or any other relevant public register in which the payment service provider is entered as authorized, as well as its register number or an equivalent identifier used in that register;
5. for the use of the payment service
1. a) a description of the essential characteristics of the payment service to be provided;
2. b) Information or customer identifiers required for the proper initiation or execution of a payment order;
3. c) the manner of consent to the initiation of a payment order or the execution of a payment transaction and the withdrawal of a payment order (underlying provisions: Sections 675j and 675p of the Civil Code);
4. d) the time from which a payment order is deemed to have been received (underlying provision: Section 675n (1) of the Civil Code);
5. e) a point in time specified by the payment service provider close to the end of a business day, upon the expiration of which a payment order of the consumer received after that point in time is deemed to have been received on the following business day (underlying provision: Section 675n (1) sentence 3 of the German Civil Code);
6. f) the maximum execution time for the payment services to be provided;
7. g) a reference to the possibility of agreeing on amount limits for the use of a payment instrument (such as a payment card) (underlying provision: Section 675k (1) of the German Civil Code);
8. h) a reference to the consumer's right to request two or more different payment brands on his card-based payment instrument, where his payment service provider offers this service, and a reference to the consumer's right to be informed by the payment service provider in a clear and objective manner of all available payment brands and their characteristics, including their functionality, costs and security, in good time before signing the contract (underlying provision: Article 8 of Regulation (EU) 2015/751 of the European Parliament and of the Council of April 29, 2015 on interchange fees for card-based payment transactions (OJ L 123, 19.5.2015, p. 1), as amended by Delegated Regulation (EU) 2018/72 (OJ L 13, 18.1.2018, p. 1));
6. on charges, interest and exchange rates
1. a) all charges payable by the consumer to the payment service provider, including those based on how and how often the required information is to be provided;
2. b) a breakdown of these charges;
3. c) the interest rates and exchange rates used or, if reference interest rates and exchange rates are used, the method for calculating the actual interest and the relevant reference date and index or basis for determining the reference interest rate or exchange rate;
4. d) the immediate application of changes in the reference interest rate or reference exchange rate based on the agreed reference interest rates or reference exchange rates, without the consumer being notified in advance underlying provision: Section 675g (3) of the German Civil Code);
7. for communication
1. a) the means of communication, the use of which is agreed for the transmission of information and notification obligations, including the technical requirements for the consumer’s equipment and software;
2. b) information on how and how often the information to be provided by the payment service provider before and during the contractual relationship, before the execution of payment transactions, as well as for individual payment transactions, is to be communicated or made available;
3. c) the language or languages in which the contract is to be concluded and in which communication is to take place for the duration of the contractual relationship;
4. d) a reference to the consumer’s right to request, at any time during the term of the contract, that the contractual terms and conditions and the pre-contractual information on the provision of payment services referred to in this withdrawal notice be sent to him on paper or on another durable medium;
8. on the protective and remedial measures
1. a) a description of how the consumer keeps a payment instrument safe and how the consumer fulfills his obligation to the payment service provider or an entity designated by the payment service provider to report the loss, theft, misuse or other unauthorized use of a payment instrument without undue delay after becoming aware of it (underlying provision: Section 675l (1) sentence 2 of the German Civil Code);
2. b) a description of the secure procedure for informing the consumer by the payment service provider in case of suspected or actual fraud or security risks;
3. c) the conditions under which the payment service provider reserves the right to block a Civil Code payment instrument (underlying provision: Section 675k(2) of the Civil Code);
4. d) information on the consumer’s liability in the event of loss, theft, missing or other misuse of the payment instrument, including information on the maximum amount (underlying provision: Section 675v of the German Civil Code);
5. e) information on the payment service provider’s liability in the event of unauthorized payment transactions (underlying provision: Section 675u of the Civil Code);
6. f) information on how and within what period the consumer must notify the payment service provider of unauthorized or incorrectly initiated or executed payment transactions (underlying provision: Section 676b of the German Civil Code);
7. g) information on the payment service provider’s liability in the event of non-execution, defective or delayed initiation or execution of payment transactions and information on the payment service provider’s obligation to investigate the non-executed or defectively executed payment transaction upon request (underlying provision: Section 675y of the German Civil Code);
8. h) the conditions for the consumer’s right to a refund in the event of an authorized payment transaction initiated by or through the payee (for example, in the case of SEPA direct debits) (underlying provision: Section 675x of the Civil Code);
9. on changes to the terms and termination of the payment service framework contract
1. a) the agreement that the consumer's consent to an amendment of the contractual conditions in certain cases is deemed to have been granted if the consumer has not notified the payment service provider of his refusal before the date on which the amended contractual conditions are to come into force (underlying provision: Section 675g of the German Civil Code);
2. b) the term of the payment service framework contract;
3. c) a reference to the consumer’s right to terminate the contract;
4. d) if applicable, a reference to the following agreements relevant to termination:
1. aa) the agreement of a notice period for the consumer’s right to terminate the contract, which may not exceed one month (underlying provision: Section 675h (1) of the Civil Code),
2. bb) the agreement of a right of termination by the payment service provider subject to a notice period of at least two months, which requires that the contract is concluded for an indefinite period (underlying provision: Section 675h (2) of the German Civil Code),
3. cc) the right of the consumer to terminate without notice before the changes to the contract proposed by the payment service provider take effect, if the consumer's consent to the change would be deemed to have been given following an agreement in the contract without express refusal, provided that the payment service provider has informed the consumer of the consequences of his silence and of the right of termination (underlying provision: Section 675g (2) of the German Civil Code);
10. the contractual clauses concerning the law applicable to the payment service framework contract or concerning the competent court;
11. Information on the complaints procedures available to the consumer for alleged violations by the payment service provider of its obligations (underlying provisions: Sections 60 to 62 of the German Payment Services Supervision Act) and on out-of-court redress procedures available to consumers (underlying provision: Section 14 of the German Injunctions Act).

Consequences of Withdrawal

In the event of an effective withdrawal, the services received by both parties shall be returned. You shall be obligated to pay compensation for the value of the service provided up to the time of withdrawal if you were made aware of this legal consequence prior to submitting your contractual declaration and expressly agreed that the performance of the service in return could be commenced before the end of the withdrawal period. If there is an obligation to pay compensation for lost value, this may mean that you must nevertheless fulfill the contractual payment obligations for the period up to the withdrawal. Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal. Obligations to refund payments must be fulfilled within 30 days. This period begins for you with the dispatch of your withdrawal, for us with its receipt.

End of the withdrawal policy