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What started as a humble stall in a local mall in the 1990s has grown into one of Australia’s most trusted embroidery businesses, owned and still run by the Gregorace family. The Monogram Shop, founded in the early ‘90s by owner Jonathan Gregorace’s dad, has become a go-to for personalised gifting across Australia and New Zealand. “We’ve been stitching memories since the ‘90s”, Jonathan says. “My dad started with one machine, one vision, and a whole lot of hustle”.
From one-off Mother’s Day gifts to hotel branding, every item is made to order. “People come to us when they want something meaningful. We’re not just decorating shirts – we’re helping people celebrate life’s big and small moments”.
The Monogram Shop was one of the first embroidery businesses in Australia to launch an online store - and PayPal has been a trusted partner from the beginning. “Even back then, people trusted PayPal”, says Jonathan. “It gave us instant credibility”.
Recently, the business launched its third website, integrating the latest version of PayPal checkout. “That meant we could offer the most popular payment methods – PayPal, Apple Pay®, Google Pay™, and PayPal Pay in 4¹ – all in one integration”, Jonathan said. “We even saw a decrease in abandoned carts because of PayPal Pay in 4¹”.
Simplifying payments hasn’t just improved conversion rates – it’s also made running the business easier. “I used to juggle four payment providers”, says Jonathan. “Four different fees, four different portals and a juggle at tax time. Now with everything running through PayPal, I know I won’t miss a thing.
As a founder who still wears every hat – from SEO to shipping – Jonathan sees PayPal as a key part of how they’ve kept things running smoothly. “PayPal helps make things simpler. Saving time with bookkeeping means I can focus on the needs of the business – like creativity, growth, and relationships. And more importantly, it gives me time back for my family”.
With plans to expand into the US, the family has big dreams and the backend to support them. “We’re not trying to be the biggest. Just the best at what we do. With PayPal stitched into our business, we can focus on the details that really matter”.
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