Past Policy Updates

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

*For past policy updates earlier than March 2014, please view this PDF.

*For past policy updates between April 2014 and Dec 2018, please view this PDF.

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Notices

Issued: 17 February 2026

Amendments to the PayPal Privacy Statement
Effective 28 May 2026:

• We're updating the fees for sending PayPal Payouts for payments sent from Korea, Indonesia and Vietnam.

Review the updated Merchant Fees page

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Notices

Issued: 20 November 2025

Amendments to the PayPal Privacy Statement
Effective 22 January 2026:

• We're making other updates to our Privacy Statement to improve clarity and consistency. The new version features a streamlined global structure with additional market-specific sections, as applicable, and it includes information about how we handle personal data within the Hyperwallet services.

Review the updated PayPal Privacy Statement

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Notices

Issued: 3 February 2025

Amendments to the PayPal User Agreement
Effective 28 April 2025

• We are updating the “How we keep your multiple currency balance” section in the PayPal User Agreement to collect your acknowledgement and consent that PayPal may hold your funds in a different currency from the currenc(ies) your balance is held in.
• Your funds are generally maintained by PayPal in the same currency as the balance that you hold in your account. However, if you hold your balance in a currency other than Thai Baht (THB) or United States Dollar (USD), PayPal may maintain the corresponding funds in USD and you accept any risks which may arise from exchange rate fluctuations.

Review the update PayPal User Agreement

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Notices

Issued: 23 October 2024

Amendments to the PayPal User Agreement
Effective 13 January 2025:

• We are updating the “Your use (as a seller) of personal data; Data protection laws” section of the PayPal User Agreement to remove any duplicative language and improve clarity.
• We are clarifying that merchants are permitted to share customer personal information provided to them by PayPal with their service providers. We are also asking that merchants acknowledge they have the rights and authorities to share personal data with PayPal. This is a requirement under existing user agreement for merchant to comply with applicable data protection laws.

Review the updated PayPal User Agreement

Amendments to the PayPal Seller Protection Program
Effective 13 January 2025:

• We are revising the ‘Basic Requirements’ for the Seller Protection program to include integration requirements for sellers who have integrated a PayPal Checkout product with their website.

• We are revising PayPal’s Seller Protection Program to extend eligibility to Guest Checkout transactions received by accounts registered in certain markets.

Review the updated PayPal Seller Protection Program

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Notices

Issued: 25 April 2024

Amendments to the PayPal User Agreement
Effective 1 July 2024:

• We are clarifying our Taxes and Information Reporting terms and our currency conversion terms.

Review the updated PayPal User Agreement

Amendments to the PayPal Buyer Protection Program
Effective 1 July 2024:

• We are revising PayPal’s Buyer Protection Program to exclude Non-Fungible Tokens (NFTs) from eligibility.
• In addition to meeting all other eligibility requirements for PayPal’s Buyer Protection Program, disputes asserting Significantly Not as Described claims must be opened by the buyer in the Resolution Center within 30 days of the delivery or fulfilment of an order or within 180 days of the date a payment was sent by the buyer to the seller, whichever is sooner. The timeframes for opening other disputes asserting other claim types (including Item Not Received, Unauthorized Transactions, or other errors) are not changing at this time.

Review the updated PayPal Buyer Protection Program

Amendments to the Seller Protection Program
Effective 1 July 2024:

• We are revising PayPal’s Seller Protection Program to exclude from eligibility Non-Fungible Tokens (NFTs) with a transaction amount of:
  • $10,000.01 USD or above (or equivalent value in local currency as calculated at the time of the transaction);
  • $10,000.00 USD or below (or equivalent value in local currency as calculated at the time of the transaction), unless the buyer claims it was an Unauthorized Transaction and the transaction meets all other eligibility requirements.

Review the updated PayPal Seller Protection Program

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met. 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.

Notices

Issued: 7 December 2023

Amendments to the PayPal User Agreement
Effective 20 February 2024:

• We are revising the User Agreement to indicate the payment a seller receives from a buyer may be invalidated and reversed if the seller fails to respond or provide accurate and complete information to PayPal related to the buyer’s claims or chargebacks for such transaction within the timeframe communicated to the seller by PayPal.

Review the updated PayPal User Agreement

Amendments to PayPal’s Seller Protection Program
Effective 20 February 2024:

• We are revising PayPal’s Seller Protection Program to exclude from eligibility Item Not Received claims filed by buyers as chargeback claims with their card issuers for card-funded transactions.

Review the updated Seller Protection Program

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met. 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Amendments to the PayPal User Agreement

Effective 10 November 2022:

• We are clarifying that PayPal may be required to place limitations on your account and/or withhold on certain gross payments received if you do not provide required tax-related information.

Review the updated PayPal User Agreement

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that any previews provided herein do not prohibit additional changes to the corresponding agreements on or before the effective dates set forth below, provided the applicable notice requirements are satisfied.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Amendments to the PayPal User Agreement

Effective 26 September 2022:

• Business accounts will not be able to receive personal transactions starting 31 October 2022 (with the exception that business accounts will be able to receive personal transactions from Canada PayPal accounts until 15 November 2022).
• If you integrate or reference PayPal services on your website, we are clarifying that PayPal may use automated technologies (e.g., website crawling) to assess your website to ensure compliance with the user agreement and to combat fraud.

• The Chargeback Fee section of the PayPal User Agreement has been amended to clarify existing wording and correct typographical errors.

Review the updated PayPal User Agreement

This Page

This page details and/or previews updates to PayPal users of changes to the Thailand PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Amendments to the PayPal User Agreement

Effective 1 April 2022 we are:

• Revising PayPal’s Seller Protection program to expand the list of ineligible items to include certain Non-Fungible Tokens (NFTs) with a transaction amount of more than $10,000 USD.
• Updating the Dispute Fee and Restricted Activities terms to include actions we may take and the dispute fees we may assess if the seller engages in a Restricted Activity.

Review the updated User Agreement

Review the updated Seller Protection program.

Amendments to all applicable Legal Agreements

Effective: 1 April 2022, we are:

• Removing or modifying references to eBay that are no longer applicable

This Page

This page details updates to PayPal users of changes to the PayPal Thailand User Agreements or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Amendments to the PayPal User Agreement

Effective 17 December 2021 we are:

• Relocating PayPal’s Buyer Protection program and Seller Protection program terms to separate web pages. These program terms are accepted at the time you agree to the User Agreement and remain part of the User Agreement. The relocation is intended to make the terms easier to locate and navigate.
• Revising PayPal’s Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number.
• Clarifying that abuse of our online dispute resolution process, PayPal's Buyer Protection program, and/or PayPal’s Seller Protection program are restricted activities as defined under the user agreement.

Review the updated User Agreement

Amendments to the Data Protection Addendum for Card Processing Products

Effective 1 December 2021 we are:

• Updating our Data Protection Addendum for Card Processing Products to incorporate the new Standard Contractual Clauses that were adopted by the European Commission in June 2021.

Review the updated Data Protection Addendum for Card Processing Products

This Page

This page displays policy updates which notify users of important changes to the Thailand User Agreements or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

Amendments to the PayPal User Agreement

Effective: 27 September 2021

• We are revising PayPal’s Seller Protection program to clarify eligibility for certain claims involving travel tickets sold by the travel carrier.
• We are requiring sellers to notify us of any pricing errors or discrepancies within sixty (60) days from having access to their account statement(s) or other account activity information.
• We are clarifying the types of costs used to calculate the reasonable minimum estimate that we may recover if you engage in any restricted activities.

To review the updated User Agreement, please click HERE.

Amendments to the PayPal Acceptable Use Policy

• We are revising the policy to clarify that violations may subject you to damages. We are also expanding the existing list of prohibited activities and clarifying the commercial activities requiring pre-approval.

Amendments to the PayPal Alternative Payment Methods Agreement

• We are revising the Agreement to prohibit acceptance of payments for certain goods and services.

This Page

This page displays policy updates which notify users of important changes to the PayPal Asia Pacific, certain European and Latin American countries, Middle East and Africa User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

Amendments to the PayPal User Agreement

Effective: 31 May 2021 (Residents of Mainland China, Malaysia, and Thailand will have an effective date of 16 June 2021.)

• We are further revising PayPal’s Buyer Protection and Seller Protection to be globally consistent and to further clarify which transactions are eligible for protection.
• We are clarifying how sending or receiving donations are treated.

Amendments to the Fees

Effective: 31 May 2021 (Residents of Mainland China, Malaysia, and Thailand will have an effective date of 16 June 2021.)

• We have changed the refund fee for residents of Mainland China who open a PayPal account and use the PayPal services. When you refund a transaction to a buyer, we'll retain the fees paid as set out on our Fees page.
• We have changed the fee applicable to certain countries or regions for balance withdrawal to US bank account. From the above Effective Date, balance withdrawal to US bank account by users in Philippines, Indonesia, Japan, Republic of South Korea and the UAE will be subject to a 3.00% fee – and balance withdrawal to US bank account by users in Argentina and Columbia will be subject to a 3.50% fee.

Amendments to the PayPal Advanced Credit and Debit Card Agreement

Effective: 31 May 2021

• We have changed the name of the PayPal Advanced Credit and Debit Card Agreement. The new name of this agreement is the PayPal Online Payment Services Agreement.
• Please see the section “About this Agreement” at the start of the PayPal Online Payment Services for more information about the services covered by the agreement.
• We have added terms to clarify how to use the PayPal Payment Button, and we have added terms to explain the use of the Recurring Billing and Recurring Payments features.
• We are updating our Proprietary Rights terms.

To review the updated User Agreement, please click HERE.

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes, you will need to close your PayPal account prior to the Effective Date.

Effective Date: 26 February 2021

(Residents of Mainland China will have an effective date of 29 March 2021. Residents of Malaysia will have an effective date of 5 March 2021.)

Updates to the PayPal User Agreement for Asia Pacific, certain European and Latin American countries, Middle East and Africa

We’re making the following changes to our terms:

• We are revising the listed exclusions to PayPal’s Buyer Protection and Seller Protection to be globally consistent and to clarify which transactions are eligible for protection.
• We are revising PayPal’s Seller Protection so it does not apply where a merchant ships a physical item or fulfills a purchase order more than two days after being notified by PayPal that the transaction is being disputed, reversed, or is otherwise unauthorized.
• We are clarifying our PayPal Payouts and Mass Pay services terms, including that they may only be used to make multiple or bulk payments, not individual or other ineligible payments, and that merchants are responsible for obtaining the applicable consents from their payout recipients.
• We are clarifying the terms that govern communications between you and PayPal.
• We are clarifying PayPal’s data protection roles and responsibilities in connection with the processing of personal data using the PayPal services.

Amendments to the Fees

• The Dispute fee and applicable terms and conditions will now apply to residents of Malaysia who hold a PayPal account and use the PayPal services.

To review the updated User Agreement, please click Here.

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.

Updates to the User Agreement for Asia Pacific, certain European and Latin American countries, Middle East and Africa

Effective: October 31, 2020

(Residents of Mainland China, Malaysia, and Thailand will have an effective date of November 16, 2020.)

We’re making the following changes to our terms:

Amendments to the PayPal Account User Agreement (Effective October 31, 2020) (Residents of Mainland China, Malaysia, and Thailand will have an effective date of November 16, 2020.)

• We are updating the policies with which you agree to comply when you open and use a PayPal account.
• We are clarifying the circumstances under which Commercial Entity Agreements apply to business and personal accounts.
• We are establishing a dispute fee and have added the applicable terms and conditions. (This will not apply to residents of Malaysia who hold a PayPal account and use the PayPal services.)
• We’re updating PayPal’s suspension and termination rights in relation to Malaysian customers.

Amendments to the Fees (Effective October 31, 2020) (Residents of Mainland China, Malaysia, and Thailand will have an effective date of 16, November 2020.)

• We’re removing the Merchant Rate for both domestic and international payments for merchants in Mainland China. Merchants domiciled in Mainland China will now pay our Standard Rate for transactions.
• We have changed the fee applicable to certain countries or regions for balance withdrawal to US bank account in the “Withdrawing your Balance” section. From the above Effective Date, balance withdrawal to US bank account by users in Kenya, New Zealand and Singapore will be subject to a 3.00% fee – and balance withdrawal to US bank account by users in Chile and the Dominican Republic will be subject to a 0.50% fee.
• We have changed the fees applicable to withdrawals you make to your card for users in Philippines.

Amendments to the PayPal Advanced Credit and Debit Card Agreement (previously the PayPal Website Payments Pro Hosted Solution and Virtual Terminal) (Effective October 31, 2020)

• We have changed the name of the PayPal Website Payments Pro Hosted Solution and Virtual Terminal Agreement. The new name of this agreement is the PayPal Advanced Credit and Debit Card Agreement. PayPal Website Payments Pro Hosted Solution will now be referred to as “Advanced Credit and Debit Card Payments.” The new name of this agreement reflects this change.
• Please see the section “About this Agreement” at the start of the PayPal Advanced Credit and Debit Card Agreement for more information about the Products covered by the agreement.
• We are revising the notice provisions to better align with the PayPal User Agreement (including the amount of advance notice required for changes to the agreement).
• We are updating our data processing terms to reflect that PayPal is a data controller for payment processing and fraud services.
• Fraud Protection is now an optional additional service in the Advanced Credit and Debit Card suite of functionality. We have set out the terms and conditions for our Fraud Protection product.

To review the updated User Agreement, please click Here.

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.

Updates to the User Agreement for Asia Pacific, certain European and Latin American countries, Middle East and Africa

Effective: October 31, 2020

We’re making the following changes to our terms:

Amendments to the PayPal Account User Agreement (Effective October 31, 2020)

• We are updating the policies with which you agree to comply when you open and use a PayPal account.
• We are clarifying the circumstances under which Commercial Entity Agreements apply to business and personal accounts.
• We are establishing a dispute fee and have added the applicable terms and conditions. (This will not apply to residents of Mainland China who hold a PayPal account and use the PayPal services.)
• We’re updating PayPal’s suspension and termination rights in relation to Malaysian customers.

Amendments to the Fees (Effective October 31, 2020)

• We’re removing the Merchant Rate for both domestic and international payments for merchants in Mainland China. Merchants domiciled in Mainland China will now pay our Standard Rate for transactions.
• We have changed the fee applicable to certain countries or regions for balance withdrawal to US bank account in the “Withdrawing your Balance” section. From the above Effective Date, balance withdrawal to US bank account by users in Kenya, New Zealand and Singapore will be subject to a 3.00% fee – and balance withdrawal to US bank account by users in Chile and the Dominican Republic will be subject to a 0.50% fee.
• We have changed the fees applicable to withdrawals you make to your card for users in Philippines.

Amendments to the PayPal Advanced Credit and Debit Card Agreement (previously the PayPal Website Payments Pro Hosted Solution and Virtual Terminal) (Effective October 31, 2020)

• We have changed the name of the PayPal Website Payments Pro Hosted Solution and Virtual Terminal Agreement. The new name of this agreement is the PayPal Advanced Credit and Debit Card Agreement. PayPal Website Payments Pro Hosted Solution will now be referred to as “Advanced Credit and Debit Card Payments.” The new name of this agreement reflects this change.
• Please see the section “About this Agreement” at the start of the PayPal Advanced Credit and Debit Card Agreement for more information about the Products covered by the agreement.
• We are revising the notice provisions to better align with the PayPal User Agreement (including the amount of advance notice required for changes to the agreement).
• We are updating our data processing terms to reflect that PayPal is a data controller for payment processing and fraud services.
• Fraud Protection is now an optional additional service in the Advanced Credit and Debit Card suite of functionality. We have set out the terms and conditions for our Fraud Protection product.

To review the updated User Agreement, please click Here.

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.

Updates to the User Agreement for Asia Pacific, certain European and Latin American countries, Middle East and Africa

Effective: July 31, 2020

We’re making the following changes to our terms:

• We’ve added items intended for resale, including single item transactions or transactions that include multiple items, as items that will be ineligible for reimbursement under PayPal’s Buyer Protection.
• The section on eligibility for PayPal’s Buyer Protection program has also been amended to clarify that if you are a buyer, you must now also attempt to contact the seller to resolve your issue directly before filing a dispute through the Resolution Center.
• If you are a seller and lose a claim under PayPal’s Buyer Protection program and the buyer’s claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs.
• We have added terms to the section on PayPal’s Seller Protection program. These include:
  • certain intangible items may be eligible for PayPal’s Seller Protection, subject to meeting certain Intangible Goods Additional Requirements;
  • to be eligible for PayPal's Seller Protection, a new basic requirement is that the payment must be marked “eligible” or “partially eligible” in the case of Unauthorized Transaction claims, or “eligible” in the case of Item Not Received claims, for PayPal's Seller Protection on the Transaction Details page.
  • We have clarified what is required as proof of shipment or delivery for both physical and intangible goods

To review the updated User Agreement, please click Here.

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.

Updates to the User Agreement for Asia Pacific, certain European and Latin American countries, Middle East and Africa

Effective: March 16, 2020

We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user-friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.

Here’s what we’ve done:

We’ve redesigned the User Agreement to simplify its format, with new color-coded headings so you can find the information most relevant to your account more easily. We’ve revised and reorganised the content of the User Agreement to be easier to follow and to include information where you’d naturally look for it. Except as described below, we’re not changing the meaning of what we say, only how we say it and where you can find it.

In addition to redesigning the User Agreement, we’re making the following substantive changes to our terms:

• We’re updating the notice period for when we make any changes that reduce your rights or increase your responsibilities under the User Agreement. The notice period will be reduced from 30 days to 14 days (except for residents of Mainland China, Malaysia and Thailand).
• We’ve made it clearer when and how our fees are charged.
• If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid will not be returned to you. (This will not apply to residents of Mainland China who open a PayPal account and use the PayPal services.)
• We’ve added terms that sellers must not present any payment method or mark upstream (or at an earlier point in the checkout experience) from the presentment of any of PayPal’s services or marks.
• We’re clarifying that in order to allow PayPal to assess the level of risk associated with business accounts, you must cooperate with PayPal’s reasonable requests for financial statements and other documentation or information in a timely fashion.

An updated User Agreement, will be available after 14 February 2020. Please click Here to view once available.

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from 15 November 2019 (“Effective Date”). We’ve created this policy update to help you understand the changes. By continuing to use the PayPal Services after the Effective Date, you are agreeing to the changes. If you do not agree to the changes, you must close your account or cease using the PayPal Services prior to the Effective Date.

Updates to the User Agreement for PayPal Services – Effective Date: 15 November 2019

We’re making the following substantive changes to our terms:

• Exhibit A Fees

1. We’re removing the range of Merchant Rates for both domestic and international payments* set out in clause 2 “Commercial Payments Fee,” except for the following countries or regions in which the Merchant rate is still available: Mainland China and Japan (“Applicable Countries or Regions”). Merchants domiciled in the Applicable Countries or Regions will now pay our Standard Rate for transactions.
   * Effective date of change for Malaysia is subject to regulatory approval.
2. We have changed the fee applicable to certain countries or regions for balance withdrawal to US bank account in the “Withdrawing your Balance” section of Clause 4 “Additional Fees”. From the above Effective Date, balance withdrawal to US bank account by users in United Arab Emirates, Colombia, Argentina, Costa Rica and Peru will be subject to a 2.50% fee.
3. We have clarified the fee for withdrawals using the functionality directly available in PayPal Accounts by the users in United Arab Emirates, Morocco, Kenya, Colombia, Argentina, Costa Rica, Peru, Chile, Dominican Republic in the “Withdrawing your balance” section of Clause 4 “Additional Fees”

To review the updated User Agreement, please Click Here.

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from 23 September 2019 (“Effective Date”). We’ve created this policy update to help you understand the changes. By continuing to use the PayPal Services after the Effective Date, you are agreeing to the changes. If you do not agree to the changes, you must close your account or cease using the PayPal Services prior to the Effective Date.

Updates to the User Agreement for PayPal Services – Effective Date: 23 September 2019

We’re making the following substantive changes to our terms:

• Exhibit A – Fees: We are changing the Currency Conversion Fees applied to transactions that involve a PayPal currency conversion. These Fees are set out in the sub-section on “Currency Conversion” in section 4 “Additional Fees”.

The updated Fees are as set out below:

To review the updated User Agreement, please Click Here.

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from the effective date listed below against each change (hereinafter referred to as “Effective Date” individually). We’ve created this policy update to help you understand the changes. By continuing to use the PayPal Services after the Effective Date, you are agreeing to the changes. If you do not agree to the changes, you must close your account or cease using the PayPal Services prior to the Effective Date.

Updates to the User Agreement for PayPal Services – Effective Date: 17 May 2019

We are making the following change to our terms:

• Exhibit A Fees:

1. We have removed the Automatic transfer fee set out in the “Withdrawing your balance” section of Clause 4 “Additional Fees”.
2. We have clarified the fee for balance withdrawal to card in Kuwait, Qatar and Singapore in the “Withdrawing your balance” section of Clause 4 “Additional Fees”.

To review the updated User Agreement, please Click Here.

Updates to the User Agreement for PayPal Services – Effective Date: 9 July 2019

We’re making the following substantive changes to our terms:

• Clause 2.5: We have clarified what happens when a payment is refunded (including where the original payment involved a currency conversion and where a currency conversion applies to the returned amount).
• Clause 5.1: We have clarified the method for withdrawing funds from your Account to your card.
• Exhibit A – Fees:

1. We are updating the fee for receiving commercial payments by the sellers in Albania, Andorra, Bosnia & Herzegovina, Croatia, Georgia, Iceland, Israel, Moldova, Monaco, Serbia, from the buyers in the following countries or regions: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden, Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland, Romania, Russia, Serbia, Switzerland, Ukraine, in clause 2 “Commercial Payments Fee”.

The updated fees are as set out below:

* Northern Europe: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden.

** Europe I: Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State.

2. We have clarified the fee for balance withdrawal to card in Croatia, Philippines and Serbia in the “Withdrawing your balance” section of Clause 4 “Additional Fees”.

• Exhibit B – Country/Region – Specific Terms: We have clarified that if your Account is registered in Malaysia, you may only withdraw funds from your Account by transferring them to your local Malaysian bank account.

To review the updated User Agreement, please Click Here.

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from the effective date as listed below against each change (hereinafter referred to as “Effective Date” individually). We’ve created this policy update to help you understand the material changes. By continuing to use our services after the Effective Date, you are agreeing to the changes. If you decide not to accept any change, you can notify us before the Effective Date to close your account.

PayPal Local Payment Methods Agreement - Effective Date: 30 January 2019

As a reminder for merchants using PayPal to receive Commercial Transaction payments, on 11 December 2018 PayPal started to enable some customers without Accounts to send payments to merchants’ Accounts using alternative local payment methods. For this purpose, Section 3.1 of the User Agreement for PayPal Services was amended to clarify how further terms of use apply to merchants when they integrate into their online checkout/platform any functionality intended to enable a customer without an Account to send a payment to the merchant’s Account. This includes the PayPal Local Payment Methods Agreement. At the date of this notice, Section 3.1 applies (and will continue to apply) from the Effective Date.

Updates to the User Agreement for PayPal Services– Effective Date: 28 March 2019

To help you understand your rights and obligations when it comes to using PayPal’s products and services, we’re making the following substantive changes to our terms:

• Clause 9.1: We’re clarifying which transactions are eligible for Seller Protection.
• Exhibit A Fees: We’ve clarified the fee for currency conversions in Monaco where the relevant amount is converted into Singapore Dollar (SGD).

To review the updated User Agreement, please Click Here.

Updates to the User Agreement for PayPal Services – Effective Date: 8 April 2019

To align our pricing globally, we’re standardising the fees payable by our merchants. To do this, we’re making the following substantive changes to our terms:

• Exhibit A Fees: We’ve removed the Standard eBay Rate and Merchant eBay Rate for both domestic and international payments set out in clause 2 “Commercial Payments Fee” and merchants will now pay our standard rate for transactions on the eBay website.

To review the updated User Agreement, please Click Here.

Notice of amendment to the PayPal Privacy Statement – Effective Date: 28 March 2019

We’re making changes to the Privacy Statement that provides information on how we use your data.

We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.

You can review the changes and the current Privacy Statement here.

Thank you for being a PayPal customer.

Sincerely,
PayPal